Burncross Surgery - Chapelgreen Practice
TP
Teresa P. 8 months ago • From Google
Bad
I'm writing this review on my parents' behalf. My mum was directed by her pharmacist to schedule a medical consultation due to critically high blood pressure. She arranged an appointment, only to have it abruptly cancelled by the practice manager—with no courtesy call or text message, just a letter that arrived after she had already traveled to the GP surgery, where she was casually informed, "We cancelled your appointment"! Given her role as full-time caregiver for my Dad, who is housebound with dementia, she cannot freely come and go. She has since avoided making another appointment, as it typically takes hours to get through on the phone just to manage my dad's prescriptions, which this surgery consistently mishandles. Despite being informed that my Dad is housebound, they continue to send letters and appointment requests demanding his physical presence! When my mum needs medical assistance for my Dad, she cannot reach the surgery and typically resorts to calling 111, which is invariably more helpful than this practice. When my dad was discharged from hospital over two years ago, no one from the surgery followed up, despite the hospital's assurances they would do so. They remain persistently challenging to interact with and continually make errors with prescriptions.
Deborah L.