Brookside Group Practice
DS
Diana S. 5 months ago • From Google
Bad
Utterly appalling! Completely unacceptable service. My partner's appointment was abruptly cancelled at the eleventh hour while en route to the clinic. He had meticulously planned his day, used his holiday time, and travelled for nothing. Rather than offering a sincere apology or showing any empathy, they coldly instructed him to "reschedule" as if patients have endless availability to accommodate their poor management. This practice demonstrates absolute disrespect for those depending on their care. The unprofessionalism and lack of basic human courtesy is astounding. Cancelling appointments is bad enough, but doing so when someone is already travelling and then forcing the inconvenience back onto the patient is beyond unacceptable. I expect significantly better from a healthcare provider. They need to rectify their scheduling and start treating patients with genuine respect. This is now the SECOND occurrence for him, clearly indicating this isn't merely "unforeseen circumstances" but systematic poor organisation and complete disregard for patients' time. During his previous visit, he wasn't even seen by his designated healthcare provider. Instead, he was redirected to another doctor "due to unforeseen circumstances," forcing him to re-explain his entire medical history to someone unfamiliar with his case. This is not proper continuity of care; it's simply lazy and unprofessional. Despite diligently taking and submitting blood pressure readings as requested, they've essentially abandoned him from last year to this, prescribing medication that demonstrably doesn't work. He received two weeks of ineffective tablets, with nobody showing the slightest interest in following up or adjusting the treatment. It feels like they've merely dispensed medication to silence him rather than genuinely address his health concerns. No proper monitoring, no adjustments, and no indication that anyone cares about the treatment's effectiveness. I will absolutely be leaving this mockery of a medical practice! Steer clear AT ALL COSTS!
Roger J.