A

Anonymouse 2 months ago

Rating

Bad

  • Appointment

    Bad
  • Reception

    Bad
  • Cleanliness

    Great
  • Care

    Bad
  • Respect

    Bad
  • Seen On Time

    Bad

Cancelled my medical a few hours before my appointment

I received a text message a few hours before my medical telling me it had been cancelled. I telephoned them and after a very very long wait spoke to someone to book a new appointment. Despite cancelling my appointment on the day I now have to wait 8 days for another appointment (at a different practice). Surely they should prioritise people who they let down at the last minute. Very very poor service and lack of care for patients. Quite clearly this practice is in a state of disarray if this happens. I have marked down Reception because of the atrocious time they take to answer the phone and failure to promptly re-book a patient they cancelled. I cannot comment on cleanliness so gave 4, to be fair. The consultation was cancelled so I should give zero really.

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