Lensfield Medical Practice
AS
Alexis S. 4 years ago • From Google
Bad
Skip this one. There are many superior medical practices available, and this isn't among them. The quality of care here is essentially non-existent. They accomplish virtually nothing. After 11 years as a patient, the past 5-6 years have been filled with excuses like "we lack the funding," "it will resolve naturally," "we'll refer you elsewhere" (with no follow-up), "we'll send you to someone else with months of waiting," and my personal favourite: "it's probably fractured, but since it's a small foot bone, radiology probably won't suggest a cast anyway, so it should heal itself." The final incident was a trainee doctor recommending an X-ray for my back and knee, only to have her supervisor cancel it without ever seeing me. They didn't even bother informing me they were scrapping the imaging I'd been promised because they were "too busy." Is this really acceptable to anyone? There are two underlying issues: 1. The NHS is in serious decline from chronic underfunding. 2. This practice has grown indifferent to care standards they provide. Likely poor leadership. Making clinical decisions about a patient based solely on a trainee's assessment—especially one you don't trust—is unprofessional and would constitute malpractice in many jurisdictions. This falls well below acceptable standards.
Jonah C.