ED

Ellie D. 3 years ago • From Google

Rating

Bad

Cancelled seven times with zero compassion

If I could, I'd award zero stars to this practice. Over the past year, my routine appointments have been cancelled a staggering 7 times, and now they claim they can't even schedule my next check-up, suggesting I use a walk-in clinic—impossible for someone with a full-time job. The receptionists have consistently displayed shocking rudeness, showing absolutely no compassion or understanding about how their appointment mismanagement affects my healthcare. They've dramatically shifted my scheduled times without warning—moving a 4pm slot to 10am the same day, and another from 3pm to 12pm, then absurdly claiming I was late when I arrived at 12:05 after rushing directly from work in Liverpool, leaving me waiting 20 minutes before dismissing me. Their disregard for patient care is appalling. Anyone with alternative GP options should absolutely avoid this practice. As a final insult, I once had a doctor attempt to attribute severe infection-related pain to menstruation—which is impossible given my birth control—demonstrating their complete medical incompetence and lack of genuine patient care.

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