South Hylton Medical Centre

It's surprising to see how many negative ratings this practice has received, as I've never experienced any issues during my frequent visits. The reception team has consistently been welcoming, and..

The service here has been disappointing and unhelpful. There have been difficulties obtaining necessary repeat medications, with requests being refused despite the importance of continuity...

The medical practice's approach is disappointing. I have made several requests to avoid seeing a particular clinician, yet I continue to receive appointments with them regardless. Reaching the..

The practice appears reluctant to engage with patients who are unwell.

I called and was second in the queue. I observed two staff members entering the surgery at 7:50am. I then watched the shutters being opened while I was still waiting on the line at 8:02am. When..

I have attempted to contact the surgery multiple times this morning and experienced several disconnections during my calls. The reception staff did not appear particularly helpful, and I felt the..

This practice was once highly regarded. Following the alignment with the local GP alliance, there has been a noticeable decline in service quality. Some of the nursing staff demonstrate competence..

I would give the lowest possible rating if the system allowed it, and would recommend avoiding this practice. The availability of appointments is extremely limited, and the booking system is highly..

This surgery has declined since a particular doctor's departure and the reception team could benefit from bringing back certain staff members.

Would rate this service much lower if possible, as I found it deeply disappointing. The reception staff came across as unwelcoming and unhelpful. I have struggled to secure an appointment through..

Absolutely disappointing, there seems little point in the practice being open when appointments are virtually impossible to obtain. No wonder the NHS is under such strain.

I would give them the lowest possible rating if I could.

This practice has declined since the pandemic. It is very difficult to reach them by phone, and even when arriving early in the morning, there are no available appointments. Staff suggest calling..

If I could give this place 0 stars I would. First of all, some clinicians are actually rude. One particular clinician has been seen over these last couple months for help towards a diagnosis, due to..

The appointment system here is very frustrating. It operates on a first-come, first-served basis where you need to call at 8am, but even then there's a long queue and by the time you get through,..

Getting through to the surgery by phone is extremely frustrating. Even when calling at the start of the day, there can be lengthy delays before anyone picks up, sometimes taking 15-20 minutes. It..

A few years ago the service was excellent, but over the past couple of years it has deteriorated significantly. My family and I ended up relocating, partly because we felt the standard of care had..

The phone lines are difficult to reach when attempting to schedule an appointment, and availability seems limited. The treatments provided have not been effective for my needs, and I experienced an..

Absolutely useless, requested a supply of medication for my child's travel abroad. Took multiple attempts just to obtain it and they only provided a partial amount of what was needed. Totally..

I arranged an appointment through the online system and was able to attend my visit the following day without delay.