Wellspring Medical Practice

The automated phone system repeatedly delivers the same message throughout the waiting period, making it difficult to reach the practice. The recorded greeting appears to cycle multiple times during..

The practice took an extended break during midday hours, which seems inconsistent with concerns about the NHS being stretched thin.

I'm grateful to the entire team for their consistent helpfulness and the valuable assistance, guidance, and support they provided throughout my experience.

Disappointing experience overall. When face to face appointments are available, there seems to be a tendency to attribute most issues to common viral causes. This has frequently led us to seek care..

I have consistently been able to secure an appointment by calling early in the day. One member of the reception team is exceptionally helpful and professional. Whenever they assist with my..

This practice has consistently provided outstanding care for my family. When I recently experienced a finger infection, I submitted an online consultation and received a prompt response in just over..

The reception staff were unhelpful and lacked courtesy. They provided inaccurate information and then shifted responsibility rather than taking accountability. I have decided to seek care elsewhere...

Update: Avoid calling shortly before the extended midday break period. The incoming call queue tends to be discontinued so staff can take their lunch, resulting in wasted effort on your part. The..

I am extremely grateful for the outstanding support and guidance I have received from everyone at the practice recently. The entire team, including reception staff, clinical nurses, and clinicians,..

One clinician at this surgery is fantastic, and I've primarily had dealings with them and another female clinician since joining the practice. My child had a persistent cough and cold lasting..

Difficult to reach anyone by telephone despite the practice being open.

Excellent practice with a wonderful team. The staff members I've encountered have been outstanding and provided excellent support and assistance throughout my visits. I have no complaints whatsoever..

Excellent team members, availability for urgent bookings and helpful reassurance throughout the visit.

Called to arrange an appointment for my child, making clear that I should be contacted with the details rather than the other parent due to our family circumstances. Despite this instruction, the..

I have been a patient at this practice for many years and have rarely needed to visit. However, on recent occasions when I have required an appointment, I have experienced lengthy waiting times and..

The staff here are wonderfully approachable and friendly. Since registering with this practice recently, I have been genuinely impressed by the excellent standard of customer service provided. I..

I usually see a regular nurse who is excellent at what she does. On this occasion, I was seen by a younger member of staff who seemed to lack enthusiasm and appeared keen to rush through the..

I attended my appointment at the practice.

The administrative team and clinical staff have been friendly and supportive, and I have consistently been able to secure appointments when required.

I'm delighted to have joined this practice. The reception team are wonderful and, despite managing a heavy workload, they consistently make time for patients. The nursing staff are excellent and..