Yarm Medical Practice
Liza L. 10 months ago • From Google
Bad
Car park system caused stress and upset
I found the experience with this medical practice deeply concerning, particularly regarding the car parking arrangements. The parking system appeared to cause significant distress to vulnerable patients, including elderly individuals, without clear accountability. The parking company did not provide adequate proof when vehicle registration details were entered into the system. The practice should take responsibility for the stress and upset this has caused their patients. I successfully challenged a parking ticket issued to an elderly person I know, as did several others. I received a parking ticket myself and am willing to pursue this matter further if necessary. When I raised concerns about this issue, I felt I was not treated fairly, and I understand many other patients share similar experiences. What troubles me most is that the medical professionals at this practice appear aware of the situation yet have not taken meaningful steps to support their patients. The parking system requires vehicle registration to be entered into a device on the wall, but this does not generate a ticket or provide evidence of payment or entry. A legal professional specialising in parking disputes contacted the practice offering free assistance after seeing a social media post about the issue, with comments disabled. When I spoke with a member of staff about this offer of help, they were unwilling to engage. Despite my attempts to communicate via phone and email, suggesting that those who signed the parking contract should be held accountable, there has been no constructive response. The practice leadership did not reply to the legal professional's offer of assistance, which I find disappointing given their stated commitment to patient care. Patients dealing with health concerns should not face this additional burden. I am saddened by these recent experiences and also frustrated by other aspects of my care, including lengthy waits for referrals and diagnoses.
The second part of my health review appointment went well and the clinical staff member provided me with helpful guidance. However, I continue to experience difficulties with the practice's..
Yarm Medical Practice
Barbara F.
Courteous and approachable. The explanations provided were straightforward and easy to understand. Every aspect was addressed thoroughly and my concerns were resolved.
Yarm Medical Practice
Janet D.
Called the practice earlier today. The team demonstrated exceptional helpfulness and compassion. Within sixty minutes, the necessary medications were arranged for collection at a convenient local..
Yarm Medical Practice
Martin R.
The reception team demonstrated exceptional helpfulness and went above and beyond to provide assistance. Their support was greatly appreciated.
Yarm Medical Practice
david b.
A family member required an urgent appointment and was able to secure one conveniently through the online booking system, with several time slots available and the option to see different..
Yarm Medical Practice
lynne w.
Consistently willing to assist, with numerous positive developments taking place. Various screening initiatives are underway, which represent a genuine benefit to the local community.
Yarm Medical Practice
Paul H.
I attended the medical practice and informed the receptionist about my concerning heart rate. I was seen promptly by the clinical team who assessed my condition and arranged for emergency transport...
Yarm Medical Practice
V C.
Excellent immunisation services. We've attended three separate vaccination appointments and the staff have been consistently wonderful with my child on each occasion.
Yarm Medical Practice
Gillian M.
I found the clinician to be swift in getting me into the system for my concern. They were approachable and efficient throughout the examination.
Yarm Medical Practice
Bharat M.
I found it challenging to access the review platform through the link sent to my phone, as I do not use a smartphone and my google account is not active. I had to manually enter the web address to..
Yarm Medical Practice
Julie S.
I cannot praise this medical practice enough for its fast, efficient, and friendly service. Both my spouse and I attend the practice and have consistently received the support we needed. The..
Yarm Medical Practice
Barbara G.
After a lengthy wait to reach the reception team, I was able to secure an appointment with a clinician and I am very pleased with how the consultation went. The clinician listened attentively to..
Yarm Medical Practice
EGS M.
I have been seen twice now and both times felt comfortable discussing my concerns without feeling pressured for time. My questions were answered thoroughly. The clinician was professional and..
Yarm Medical Practice
Maryam P.
My family and I consistently visit the same healthcare professional and have always found the experience excellent. Whether you're anxious about procedures or not, the approach is swift and..
Yarm Medical Practice
Sharon L.
The appointment was conducted in a friendly and polite manner, with a prompt diagnosis provided.
Yarm Medical Practice
Alan R.
Had my follow-up appointment and the clinician was excellent, very thorough in explaining everything.
Yarm Medical Practice
Emma R.
Thoughtful, attentive, and empathetic care received during a recent health concern, with necessary referrals arranged promptly on the same day. Appointments never feel hurried, and support has been..
Yarm Medical Practice
Peter T.
I would just like to say how very helpful and reassuring the receptionist was on Friday and again today, having phoned me this morning as she said she would try to do if an appointment became..
Yarm Medical Practice
Sascha B.
This is an excellent Practice with courteous and professional team members. The updated appointment system has further improved the overall experience.
Yarm Medical Practice
gwyneth b.
The online appointment system was straightforward and convenient. I was able to select from available times and practitioners. Blood tests were completed during the same visit, which was efficient...
Yarm Medical Practice
Colin A.