Yarm Medical Practice
Liza L. 7 months ago • From Google
Bad
Car park system caused stress and upset
I found the experience with this medical practice deeply concerning, particularly regarding the car parking arrangements. The parking system appeared to cause significant distress to vulnerable patients, including elderly individuals, without clear accountability. The parking company did not provide adequate proof when vehicle registration details were entered into the system. The practice should take responsibility for the stress and upset this has caused their patients. I successfully challenged a parking ticket issued to an elderly person I know, as did several others. I received a parking ticket myself and am willing to pursue this matter further if necessary. When I raised concerns about this issue, I felt I was not treated fairly, and I understand many other patients share similar experiences. What troubles me most is that the medical professionals at this practice appear aware of the situation yet have not taken meaningful steps to support their patients. The parking system requires vehicle registration to be entered into a device on the wall, but this does not generate a ticket or provide evidence of payment or entry. A legal professional specialising in parking disputes contacted the practice offering free assistance after seeing a social media post about the issue, with comments disabled. When I spoke with a member of staff about this offer of help, they were unwilling to engage. Despite my attempts to communicate via phone and email, suggesting that those who signed the parking contract should be held accountable, there has been no constructive response. The practice leadership did not reply to the legal professional's offer of assistance, which I find disappointing given their stated commitment to patient care. Patients dealing with health concerns should not face this additional burden. I am saddened by these recent experiences and also frustrated by other aspects of my care, including lengthy waits for referrals and diagnoses.
The reception team demonstrated exceptional helpfulness and went above and beyond to provide assistance. Their support was greatly appreciated.
Yarm Medical Practice
JOHN J.
This is my review of a clinician at the practice. I only have positive things to say about this healthcare professional. They demonstrated good knowledge and a thorough approach, along with..
Yarm Medical Practice
Susan H.
I have no complaints whatsoever. On each occasion, I have been treated in a friendly and professional manner.
Yarm Medical Practice
Jess S.
Excellent service at the local medical practice today. I completed an online consultation form and received a prompt response. A face-to-face appointment was arranged for the next day with a..
Yarm Medical Practice
sandra m.
The staff member was very helpful.
Yarm Medical Practice
Colin A.
The second part of my health review appointment went well and the clinical staff member provided me with helpful guidance. However, I continue to experience difficulties with the practice's..
Yarm Medical Practice
Sharon L.
The team consistently demonstrated professionalism, courtesy, and a helpful approach throughout my visit.
Yarm Medical Practice
Chris W.
It was very refreshing to receive excellent service during my recent visit. I was impressed with the quality of care provided by the practice.
Yarm Medical Practice
Paul J.
Straightforward appointment scheduling. Efficient check-in process. Compassionate interaction. Received treatment options and assurance of ongoing monitoring and investigation.
Yarm Medical Practice
Julian S.
The clinician listened to my concerns and took the time to address them properly. I really appreciated this approach.
Yarm Medical Practice
Lynn H.
One of the clinicians at this practice is among the best I've encountered. They demonstrate excellence, efficiency, friendliness and genuine dedication to patient care. Rather than making you feel..
Yarm Medical Practice
Alan F.
I attended an appointment to seek advice regarding a skin concern. The healthcare professional discussed the findings from our consultation in considerable detail and provided a prescription for..
Yarm Medical Practice
Valerie S.
Visited the practice yesterday and found the clinician to be very attentive and compassionate. The entire team at the practice demonstrated the same level of care and consideration.
Yarm Medical Practice
David P.
The online appointment booking system functions effectively. There is no longer a need to spend time waiting on telephone calls.
Yarm Medical Practice
Barbara F.
Courteous and approachable. The explanations provided were straightforward and easy to understand. Every aspect was addressed thoroughly and my concerns were resolved.
Yarm Medical Practice
Brian C.
Excellent service with a thorough assessment and really quick response that put my mind at ease.
Yarm Medical Practice
Harry H.
I found the new online appointment system to be very convenient. I was able to avoid the lengthy telephone waiting times and didn't need to arrive early to queue in person at the practice.
Yarm Medical Practice
Gillian M.
I found the clinician to be swift in getting me into the system for my concern. They were approachable and efficient throughout the examination.
Yarm Medical Practice
Faye M.
I submitted an online request for a routine telephone consultation regarding some non-urgent medication adjustments. The practice called me back within thirty minutes. While no system is without its..
Yarm Medical Practice
Liberty S.
I would certainly encourage others to consider registering with this practice. The team members are pleasant and attentive, taking time to hear what patients have to say about their health concerns.
Yarm Medical Practice
Martin R.