Lister House Surgery

The surgical practice is utterly reprehensible. The front desk staff are unethical, manipulating appointment slots for their personal connections while subjecting patients to excessive wait times...

During my limited interactions with Dr. Charles Essene, I can confidently affirm that he is an exceptional physician. His medical approach is precise and systematic, and he maintains a serene..

The front desk staff were exceptional. They provided clear guidance on scheduling consultations. The online booking process was seamless and efficient. The physician was also highly competent. 5/5

When I noticed the advertisement for the fresh register, I checked out the feedback, and immediately thought, "Not a chance."

Absolutely terrible surgical experience... personnel were discourteous, completely lacking empathy for patients. Previous complaints went absolutely nowhere. I'm utterly bewildered about where to..

Complete garbage, I've tolerated this medical practice for over two decades, yet I can't secure an appointment for the past three weeks. Booking at the front desk is forbidden; you must phone, but..

Edit 7.12.24 - online platform claims Saturday availability, yet phone service is inactive and web booking remains inaccessible I'm utterly baffled by how anyone manages to secure an appointment..

Completely useless healthcare provider. I've been with them for a quarter-century, and securing a medical consultation has always been an uphill battle. Currently, I've been attempting to schedule..

Terrible service with unhelpful employees, impossible to schedule a visit, completely worthless experience deserving of the lowest possible score

Incredibly discourteous and excessively time-consuming

This surgical practice is absolutely dreadful! Steer clear if you're considering them - seek alternatives immediately! Every single medical professional I've interacted with, whether by phone or in..

Humzah provided excellent assistance and was incredibly supportive during our interaction.

Absolutely dreadful general practitioner. My elderly parents have been attempting to secure a consultation for a fortnight without success. The practice seems completely unhelpful and unresponsive,..

This medical practice is absolutely abysmal. Securing an appointment is nearly impossible. On the 24th, no physicians were available, and I was instructed to either call back the next day or..

Called at 8:30 am and spent 35 minutes on hold just to schedule an appointment. When I finally got through at 9:10, I was told they were completely full for the day. Incredibly frustrating. I'm..

This surgery deserves even less than a single star, representing the absolute worst medical care in Luton and a complete embarrassment to the community and NHS. Following multiple accidents, I..

I've repeatedly attempted to secure medical appointments, but without success. The front desk staff consistently redirects and complicates the process. I've invested nearly three hours across..

The receptionist, TAHIRA, has an incredibly harsh and aggressive communication style that is utterly unprofessional. Her demeanor is consistently hostile and dismissive whenever I attempt to contact..

Nobody shows any compassion, and the service is terrible. I believe the council needs to intervene, or else these individuals won't comprehend the situation. I will definitely reach out to my Member..

I'm frustrated with this medical practice's complete lack of responsiveness. Getting an appointment seems impossible, and the doctor appears disinterested in comprehensive care, focusing narrowly on..