Houghton Regis Medical Centre

I'm giving the reception team member I spoke with a 5-star rating for their exceptional customer service. I didn't manage to obtain their name, though I believe they may be relatively new to the..

The nursing staff at this practice are excellent, demonstrating patience and compassion in their interactions with patients.

This practice fell short of my expectations in virtually every aspect of my experience.

The practice did not meet my expectations and I found the service to be ineffective.

Wish could give negative score...Keep experiencing errors in documentation, when you attempt to get it corrected, you are made to feel at fault for reaching out...you then have to wait several days..

The practice frequently runs behind schedule, with patients typically experiencing waits of around 20 to 30 minutes beyond their booked appointment times.

I have been attempting to secure an appointment for approximately a year without success, as availability has consistently been unavailable. I would not suggest this practice to others.

This clinic has not met my expectations. I felt that staff were not particularly welcoming during my visits, and I sensed that my attendance was viewed as inconvenient. When attempting to book an..

It appears others have shared similar concerns. The reception staff member's manner of communication was quite upsetting and fell short of what I would expect in a healthcare setting. Their approach..

The practice appears to have remained unchanged since decades ago. Telephone consultations are the only option available, and there is no apparent use of modern technology or computer systems.

This practitioner is not recommended. If you have the option to visit an alternative surgery, it would be advisable to do so. Based on this patient's experience, there were concerns about the..

It is extremely difficult to obtain either an in-person or phone consultation. The reception team's manner comes across as unhelpful and dismissive.

I am a new patient at this practice and from the outset, I have experienced significant difficulties with the service provided. My husband registered first after we relocated to the area. We..

The reception team's approach felt unwelcoming and unhelpful, and the practice appears to be accepting new patients without adequate resources to support them properly. It seems possible they may be..

I am very disappointed with the customer service experience at the medical centre. The receptionist's manner was unhelpful and fell short of professional standards. When I contacted the practice to..

I would not recommend this practice to others. The reception staff come across as unwelcoming and seem to overstep their role. When appointments are eventually secured, the clinical experience is..

I experienced significant difficulties with the appointment booking process over several days. The phone line was frequently unavailable or engaged, making it challenging to reach the practice. When..

I would not recommend this practice.

The telephone staff, especially those handling reception duties, were discourteous during my interaction with them.

I rarely post negative reviews, but the experience I had recently was deeply concerning and has significantly affected my confidence in this practice. I attended the surgery with my young child who..