VJ

Vicky J. 5 years ago • From Google

Rating

Bad

Caring doctor undermined by terrible administrative staff

Dr Tripti conducted a phone consultation with me last Thursday and promptly processed a fitness note, but I'm still waiting for the administrative staff to send it over. I've submitted an e-consultation request and phoned this morning, only to be told it was still with the doctor - which I know is untrue, as Dr Tripti completed and forwarded it to the admin team immediately. The receptionist was extremely unhelpful and ultimately terminated the call abruptly. A compassionate and empathetic physician is being undermined by her inefficient support staff.

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