Moat House Surgery
JH
James H. 4 years ago • From Google
Excellent
Original review 2018 (4 years at surgery) A solid medical practice. The triage process functions efficiently, ensuring timely attention when necessary. While standard appointment wait times can stretch to around two weeks, they offer a Saturday morning walk-in clinic. Every physician I've encountered has been supportive and appears genuinely concerned. If your medical issue isn't urgent enough for same-day treatment but requires attention (like medication adjustments or pain management queries), you can typically expect a doctor's callback within a few days to discuss. Edit (2022, 7 years at surgery): I wanted to update this review regarding Covid-era service, which has been predominantly positive. I've consistently secured appointments within reasonable timeframes and received in-person consultations when required, though you must explain the need for face-to-face interaction and might initially undergo a telephone screening. This approach seems entirely appropriate, considering the importance of protecting vulnerable patients. I did experience one telephone consultation with a physician who seemed hurried and inattentive, but this was an isolated incident with a single doctor. Upon expressing my concerns, the receptionist promptly scheduled me with Dr. Osborne for a follow-up, who was exceptional. I'll refrain from identifying the less satisfactory doctor, recognizing that professionals can occasionally have challenging days, and one interaction isn't sufficient to judge their overall performance.
Christine E.