SK

Sophia K. 5 years ago • From Google

Rating

Average

Caring doctors and friendly staff with minor issues

The medical professionals here are consistently warm and supportive, and I can always secure a same-day phone consultation when required. I have developed rapport with several doctors who recognize me during visits. Dr Branka Polomcic stands out as particularly compassionate and is my preferred healthcare provider. Following a challenging surgical procedure, one of the most empathetic reception staff members sat with me and provided water until I felt more comfortable. Despite these positive experiences, I believe the management of the reception area and the approach of more senior reception staff needs significant improvement and occasionally undermines my overall experience. When scheduling a telephone consultation, their persistent questioning about the purpose feels intrusive and inappropriate. My medical details are private and not their concern to probe. Additionally, during sample submissions, their lack of discretion and loud discussions have caused me considerable embarrassment. While I would gladly award a perfect rating, the reception staff's conduct prevents me from doing so, which seems consistent with other patient reviews.

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