Huntcliff Surgery
MW
Mary W. 4 years ago • From Google
Excellent
I've been seeing doctors at this medical practice for years, and I can confidently say the staff consistently demonstrate exceptional professionalism and kindness. The physicians and administrative team have always been courteous and welcoming. My sole frustration lies with the morning appointment booking process, where the phone lines remain perpetually busy between 8:00am and later. Despite this minor inconvenience, I've found telephone consultations remarkably smooth - one doctor even called me at 5:45pm and began by apologizing for a previous scheduling issue! I appreciate that the practice conducts internal staff training and believe patients should be understanding of this process. After all, everyone learns and develops their skills over time. If we all approached interactions with mutual respect and empathy, many potential challenges could be more easily resolved. It's regrettable that online booking services were suspended during pandemic lockdowns, though I understand this was unavoidable. I'm hopeful these services will be reinstated when appropriate circumstances arise. I've consistently recommended this practice to others, and those who've followed my advice have been grateful. The positive experiences shared by those I've referred have only reinforced my confidence in this medical team.
ButterflyZo B.