SF

Susan F. 4 years ago • From Google

Rating

Excellent

Caring Doctors, but Frustrating Appointment Process

This review stands in stark contrast to previous ones. Securing a standard appointment has become nearly impossible, and I can't comprehend why the practice's operations remain so restrictive, seemingly permanently altered by Covid. While the receptionists have traditionally been pleasant, the constant stream of frustrated patients appears to have negatively impacted their demeanor, to the point where I'm considering seeking care elsewhere. Despite the fact that society has largely returned to normal with people freely mixing, the surgery maintains unnecessarily rigid protocols - even though mask-wearing is now minimal, their approach remains unchanged. Nonetheless, I genuinely appreciate this surgery. The staff are exceptional, offering a much more personalized experience compared to large, impersonal clinics. The doctors are compassionate and treat patients as individuals rather than mere statistics, which transforms what could be an uncomfortable medical visit into something surprisingly bearable.

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