Beechwood Surgery (Newport)
EC
Emma C. 5 years ago • From Google
Poor
I've been fortunate with my doctors so far, and they seem more compassionate compared to my previous medical experience. The reception staff have consistently been incredibly supportive and friendly. However, the primary challenge lies in simply scheduling an appointment or establishing initial contact. The process of reaching their answering service can consume hours, and once connected, being placed on hold can extend from three-quarters of an hour to two full hours before receiving assistance. While medical professionals discourage self-diagnosis through internet research or impromptu hospital visits, the complexity of determining the appropriate healthcare provider can be overwhelming, even for someone exercising reasonable judgment. How many individuals ultimately suppress their health concerns and endure discomfort because they cannot dedicate an entire day to telephone communication and are simultaneously advised against direct medical facility visits? It seems evident that the practice should have long since implemented additional communication lines, increased telephone capacity, and expanded reception personnel - particularly given the apparent permanence of their current COVID-era operational approach.
Luke L.