MA

Ms A. 4 years ago • From Google

Rating

Average

Caring doctors but lacking in other staff areas

I concur that the physicians here are exceptional, taking care to thoroughly explain matters and demonstrate genuine compassion. Dr. Goel, in particular, is beyond reproach. However, the nurse responsible for administering infant vaccinations lacks the necessary child-friendly approach. Typically, professionals working with young children aim to engage and interact warmly, but this individual clearly falls short of that standard. The receptionist I spoke with would benefit from communication skills training. Responding with a casual "yep" instead of a professional "how can I help you" is inappropriate for a medical setting. These are constructive observations that can be addressed, and I'm hopeful about providing an updated review if meaningful improvements are made.

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