MA

Mohammed A. 3 years ago • From Google

Rating

Bad

Caring Doctors, but Terrible Phone Staff

The staff here are utterly useless and ineffective. In contrast, the doctors maintain a compassionate and highly competent approach. I recall a time when this medical practice delivered outstanding patient service, but now it seems to have deteriorated significantly. The reception staff are incredibly discourteous when handling telephone interactions. If I were managing this surgery, I would retain Sabah in her management role and dismiss all the recent hires, replacing them with personnel who genuinely respect patients. Moreover, I've observed that Dr. Ghafoor no longer engages with patient concerns as proactively as he previously did.

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