AT

Anouska T. 2 years ago • From Google

Rating

Average

Caring doctors, frustrating reception ruins patient experience

The medical professionals at this facility are exceptional, providing comprehensive and meticulous care that always leaves me feeling thoroughly examined and confident. However, since the recent management change, scheduling an appointment has become nearly impossible. The receptionist now seems to take on a pseudo-medical role, attempting to evaluate my health condition and determining my eligibility to see a physician based on her supposed expertise. Today, the interaction completely lacked human compassion, feeling more like a cold, unfeeling interaction with an automated system rather than a caring healthcare professional.

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