RC

Reiss C. 11 months ago • From Google

Rating

Great

Caring doctors great service despite grumpy receptionists

I've been a patient at this medical practice since they relocated from Coventry Road to Cooksey Road, and I've been seeing the same family of doctors my entire life. The doctors themselves are excellent, and thankfully, I rarely need to see them due to good health. However, the receptionists have consistently been rude and impatient, particularly the younger staff members. They urgently need to improve their attitudes, as this has been a long-standing issue that I cannot comprehend. Despite this, the surgery is spotlessly clean, and the wait times are impressively short. Booking appointments is also relatively straightforward if you call early in the morning. One caveat: securing a nurse appointment for wound care and bandage management is challenging, so be prepared. Contrary to some opinions, this surgery isn't as problematic as people claim. Remember, visiting the doctor is about receiving treatment, not socializing - the medical staff aren't your friends. That said, I do acknowledge that patients would appreciate a bit more warmth and enthusiasm from the staff, which seems like a reasonable expectation.

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