Laurel Bank Surgery
Ann G. 5 years ago • From Google
Average
Caring doctors let down by frustrating administrative chaos
The medical care provided by the physician is top-notch, but the administrative side falls short of expectations. The staff appear well-intentioned and seemingly committed to delivering quality service, yet I find myself needing to voice complaints to ensure basic tasks are completed. Take the recent survey, for instance - it was practically impossible to fill out online, and they failed to call me at the pre-arranged time. Their communication is riddled with unnecessary technical language. As someone who dedicates their life to caregiving, my time and tolerance are already stretched thin, and these administrative inefficiencies only add to my frustration. Consequently, I now limit my interactions with them to urgent situations only.
Unprofessional and dismissive doctor who lacks basic medical competence and displays a condescending attitude towards patients.
Laurel Bank Surgery
Anonymouse
The GP that I have seen a number of times lacks compassion and empathy. Doesn't listen properly to what you are saying as she's too busy typing on her computer. I always leave feeling unheard. Her..
Laurel Bank Surgery
Emma A.
Welcoming and supportive staff across the entire medical facility, with courteous and attentive personnel from the front desk to the clinical areas, including both nursing and physician teams.
Laurel Bank Surgery
Mark B.
Consulted with Dr. Jake Winning. Extremely supportive. He attentively considered my input and then shared his professional insights, explaining the rationale behind his recommendations. Much..
Laurel Bank Surgery
Steve W.
The medical staff, including physicians and nursing personnel, as well as the front desk team, are truly outstanding.
Laurel Bank Surgery
Christopher E.
Absolutely the top primary care clinic I've experienced. They offer convenient on-site blood work and have a pharmacy right within the facility. My physician and entire medical team are incredibly..
Laurel Bank Surgery
Ann G.
The medical care provided by the physician is top-notch, but the administrative side falls short of expectations. The staff appear well-intentioned and seemingly committed to delivering quality..
Laurel Bank Surgery
Martin D.
Exceptional medical care from the front desk to the physicians to the dispensary. Every staff member is incredibly warm, supportive, and courteous. I wholeheartedly endorse this entire practice to..
Laurel Bank Surgery
peter j.
Absolutely couldn't ask for a more exceptional medical practice.
Laurel Bank Surgery
mrs G.
I have a demanding work schedule from early morning to late evening, and I was pleasantly surprised to be given a convenient appointment slot at 7:45 PM. The flexibility and consideration shown by..
Laurel Bank Surgery
teresa g.