Amwell Surgery
Stuart H. 5 years ago • From Google
Excellent
Caring gp surgery through thick and thin
I've been a patient here for four decades, and in my view, they provide excellent guidance and assistance. The reception can seem a bit overwhelmed, as lengthy phone wait times are standard - I've personally given up after half an hour on hold, though I attribute this to COVID-related challenges, which likely affect most busy NHS practices. Let's maintain perspective and appreciate that they're fundamentally here to help ❤️, rather than directing frustration at the frontline staff who are constrained by inadequate government support preventing them from hiring additional reception personnel. They're simply limited in how many calls they can handle and patients they can see. We should genuinely support NHS workers and not take their critical service for granted. To those with minor complaints about the surgery, perhaps consider exploring private healthcare options and alleviating some pressure on the NHS. 🤷♂️
Getting help or resolving problems with this company is an incredibly time-consuming and frustrating process that seems to drag on forever.
Amwell Surgery
Deborah B.
Utterly appalling healthcare experience. Completely denied an in-person medical examination with proper physical assessment and vital sign checks, irrespective of my symptoms. Dismissed with a..
Amwell Surgery
Marian S.
So far, I have no complaints about the medical procedure. The front desk personnel are courteous and treat patients with respect, which is a refreshing change from past experiences. They are..
Amwell Surgery
Heather E.
The representative at Amwell who took my call at 14:18 was incredibly supportive in assisting me with replacing my lost medication. Her dedication to helping me order the necessary tablets was..
Amwell Surgery
Richard G.
Absolutely phenomenal surgical experience - couldn't have asked for better care and results.
Amwell Surgery
Sarah M.
The front desk personnel were incredibly supportive and kind. The nursing team and physicians were equally pleasant and attentive. I'm truly satisfied that I selected this medical facility after..
Amwell Surgery
Debbie A.
I've experienced from this practice for years is APPALLING. If alternatives existed, I wouldn't remain registered here. I'm not typically someone who complains, but I've reached my breaking point...
Amwell Surgery
Julia M.
I'm thrilled I discovered this medical practice! Dr Handy is an exceptionally compassionate, approachable, skilled, and well-informed general practitioner. He attentively listened to my concerns..
Amwell Surgery
Rez B.
Extremely let down by the medical practice's level of care. The personnel come across as dismissive, and attempting to schedule an appointment is a frustrating ordeal with consistently lengthy phone..
Amwell Surgery
Bilal K.
I've repeatedly attempted to schedule appointments, only to receive callbacks solely to inform me that they're completely booked for the day.
Amwell Surgery
James M.
Absolutely terrible customer service - they consistently ignore phone calls and email inquiries, leaving customers completely frustrated and unheard. Completely unacceptable.
Amwell Surgery
Vivien M.
I spent nearly half an hour on hold attempting to schedule a medical visit for my toddler, only to discover they're exclusively offering telehealth consultations. How on earth can medical..
Amwell Surgery
Rita B.
Everything about this medical facility is top-notch. The personnel demonstrate excellent manners and are incredibly supportive. The physicians are remarkably compassionate and attentive. Their..
Amwell Surgery
Shari C.
After moving from my long-standing medical practice in Harlow, Essex, where I'd been a patient for 17 years, I've discovered an absolutely exceptional healthcare provider. The difference is..
Amwell Surgery
geri W.
Top-notch medical professionals who truly stand out from the rest - absolutely exceptional care and expertise that surpasses all others I've experienced.
Amwell Surgery
Darryl M.
Absolutely abysmal healthcare experience. The physicians provide fragmented, inconsistent medical guidance, and when you try to clarify with the front desk staff, they contradict the doctors'..
Amwell Surgery
Russ E.
Extremely ineffective when it comes to expediting a prescription request. It appears that either the medical staff are uninterested or the administrative personnel have failed to handle their..
Amwell Surgery
Kerry P.
I previously found great satisfaction with this medical practice. However, recently whenever I seek guidance or medical assistance for any health issue, I'm consistently referred for testing without..
Amwell Surgery
Chris C.
After submitting an online treatment request form, I received a voicemail asking me to return their call. I promptly called back within minutes. A different receptionist handled the call, refused to..
Amwell Surgery
Amy M.
I'm truly delighted to have discovered this medical practice - the entire team demonstrates exceptional dedication and goes above and beyond to schedule appointments promptly. The reception staff..
Amwell Surgery
Krzysztof K.