SH

Stuart H. 4 years ago • From Google

Rating

Excellent

Caring gp surgery through thick and thin

I've been a patient here for four decades, and in my view, they provide excellent guidance and assistance. The reception can seem a bit overwhelmed, as lengthy phone wait times are standard - I've personally given up after half an hour on hold, though I attribute this to COVID-related challenges, which likely affect most busy NHS practices. Let's maintain perspective and appreciate that they're fundamentally here to help ❤️, rather than directing frustration at the frontline staff who are constrained by inadequate government support preventing them from hiring additional reception personnel. They're simply limited in how many calls they can handle and patients they can see. We should genuinely support NHS workers and not take their critical service for granted. To those with minor complaints about the surgery, perhaps consider exploring private healthcare options and alleviating some pressure on the NHS. 🤷‍♂️

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