SS

Shy S. one year ago • From Google

Rating

Excellent

Caring practice despite tricky appointment booking

I have been a patient at my local medical centre for nearly 10 years now, and I want to express how satisfied I have been with the care provided. I feel well supported by the clinical staff there, who demonstrate good knowledge and genuine attentiveness to the concerns I bring to my appointments. The administrative team, both at reception and behind the scenes, are consistently considerate and supportive. Of course, no service is without its challenges, and appointment scheduling can sometimes be demanding. However, I do not feel my practice performs any worse than other surgeries in the current climate, given the high volume of patients and finite resources available. I genuinely value the online consultation system offered, as well as the callback feature that allows me to step out of the phone queue without losing my position. The practice environment itself is clean and well-organised, providing a calm and pleasant atmosphere while waiting to be seen.

Seaside Medical Centre

one year ago

Dear Patient We appreciate the time you have take to write this review. It is good to hear that the recent changes that have been made to our telephone system have been beneficial to you. These changes were in response to feedback received and enable patients to be held in a phone queue whilst getting on with the school runs and general life. We have been advertising Engage Consult for some time and are finding those that use this have had a positive outcome. As a Practice we will continue to do the best with can with the resources available to us and hope you continue to be happy with our services. Best regards Practice Management

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