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Jeanita S. 10 months ago • From Google

Rating

Excellent

Caring receptionists who always answer quickly

I want to express my heartfelt appreciation for the exceptional staff at the Grantham Practice, from the Receptionists to the Nursing Team and all supporting personnel. Considering the immense challenges facing our NHS, it's understandable that in-person doctor consultations are now reserved for the most urgent medical situations. This shift has elevated the significance of the Receptionist role, transforming them into crucial healthcare navigators. They are not just the first point of contact, but also serve as gatekeepers, referral coordinators, emotional support providers, scheduling experts, and invaluable sources of guidance for patients. Their approach is consistently remarkable. My phone calls are almost always answered within moments, and the staff consistently demonstrate courtesy, empathy, and genuine care. In approximately 99% of interactions, the reception team resolves my needs immediately, and on the rare occasions they cannot, their follow-up is prompt and thoroughly professional. I extend my sincere thanks to every team member for consistently making me feel heard, supported, and genuinely cared for! With deepest gratitude and admiration, Jeanita Snowdon

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