AK

Alex K. 6 years ago • From Google

Rating

Excellent

Caring receptionists who listen at 08:00

I can't find a single fault with this medical practice. The reception staff are incredibly compassionate. They genuinely listen to patients' concerns. For instance, securing an urgent appointment requires calling at 8am, and I'm aware the receptionists must receive countless calls. Despite this, they consistently remain warm and courteous. Their email responses are impressively prompt. With my complex medical history, the staff are always gentle and never dismissive. They demonstrate remarkable patience during interactions. The doctors are truly exceptional. While wait times can be longer, I view this positively as it indicates thorough consultations without rushing patients. Dr. Evans was particularly outstanding. His approach was incredibly kind, and he meticulously documented patient discussions, always treating comments with respect. I've consulted him numerous times and found him consistently compassionate. Tomorrow, I'll call regarding a painful arm injury from a recent fall, and I'm confident the receptionist will provide excellent assistance. I wholeheartedly recommend this practice based on my wonderful experiences. Moreover, I'm perplexed by any negative reviews, as my interactions have always been delightful. My only disappointment is Dr. Evans's retirement. He was an extraordinary physician, and I'm genuinely saddened by his departure.

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