KJ

Kate J. 3 years ago • From Google

Rating

Average

Caring staff but administrative follow-up needs improvement

The staff here consistently demonstrate professionalism and courtesy. The front desk team is approachable and treats patients with respect. The physicians have always provided excellent care. I'm truly satisfied with my decision to switch to this medical practice. Update: June 2023 - I'm deducting a star because after NHS 111 advised me to request a same-day GP callback, which I did, the surgery promised to contact me but never followed through. I had to pursue the matter the next morning. Update: July 2023 - I'm removing another star due to the prolonged and frustrating process of obtaining a fit note. It took a week and five follow-up attempts while I was recovering from surgery, and the staff repeatedly asked about the note's purpose despite my initial detailed explanation.

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