Church Lane Surgery

On July 10th, I called regarding an appointment query, following a phone consultation with "Dr. Kay" the previous day. She was remarkably compassionate and professional - a rare combination in..

I've been a loyal customer for nearly five decades, with a brief intermission, but now I'm thoroughly disappointed. The service has deteriorated dramatically. Securing an appointment has become..

During the past year, I was scheduled for a blood test with a nurse. For over two years, I've been subjected to these seemingly pointless blood tests, and I consistently fail to receive any..

The staff at the front desk are completely disinterested, barely acknowledging patients when they arrive. Scheduling an appointment is an absolute farce. These receptionists desperately require..

I've relied on this service for years, but now I'm deeply disappointed. They consistently ignore my concerns and fail to understand the challenges faced by individuals dealing with hormonal issues...

Absolutely fantastic experience with Dr. Ros McEwan, who expertly addressed my anxiety-inducing skin issue. I'm equally impressed by the medical staff at the front desk - they truly deserve top..

We've been patients at Church Lane Surgery for nearly a quarter-century. Although it's clear that certain aspects of their service have changed since the practice was smaller, this is reflective of..

Among the medical professionals I encounter, there's one particular physician whose demeanor is so condescending and disrespectful that many patients share my sentiment. His arrogance is widely..

I'm absolutely blown away by the incredible staff at this medical practice! Their responsiveness is remarkable, and they demonstrate genuine compassion in every interaction. They consistently handle..

I've consistently received excellent medical attention from the physicians and nursing personnel, with no issues regarding the administrative team. The sole challenge lies in scheduling..

Getting an appointment seems challenging. They suggested a slot for September 9th, which is quite far off. Previously, when I tried the walk-in approach, I ended up spending three exhausting hours..

New booking system makes scheduling an appointment impossible for a whole week. They tell me to just show up at 9 or 11, but that's completely impractical. I have a daughter in nursery from 9 am to..

I can't help but feel like I'm part of a hidden camera show, waiting for someone to jump out and reveal the joke ?? The receptionists are incredibly discourteous and unpleasant (with one exception)..

I previously held this medical practice in high regard, but that's no longer the case. My recent appointments have been with utterly demotivated and apathetic physicians who seem to have zero..

Utterly unbelievable that I'm required to show photo identification despite being a UK citizen for over three decades. Complete nonsense. The medical practices are in disarray, with discourteous..

I've been a patient at this medical practice since childhood, spanning three decades, and the physicians here are exceptionally warm and truly appear invested in patients' health. My sole criticism..

The receptionists are struggling within the post-Covid version of a GP system that is utterly inadequate. On two occasions in recent weeks, I've called the surgery only to be told it's closed. This..

I've consulted numerous medical practices due to frequent relocations, and this one truly stands out as the finest. The staff are incredibly warm and accommodating, and they're consistently..

After reading some negative reviews, I felt compelled to share my personal experience. The new appointment system is significantly improved, with morning and evening standard slots being much more..

I've been going to this practice since childhood. It's fine that they switched to phone consultations due to COVID. You might wait around 10 minutes on the line, though sometimes it can be longer. I..