PM

Peter M. one year ago • From Google

Rating

Excellent

Caring staff helped turn things around

I previously submitted a critical review expressing my dissatisfaction. Since then, the practice has reached out to me, and the concerns I raised have been thoughtfully addressed, with a clear plan for resolution now in motion. As is common among full-time caregivers, I have encountered substantial challenges affecting both my physical and psychological well-being, which healthcare professionals frequently fail to fully comprehend or acknowledge. On this occasion, however, the practice took the time to genuinely listen to my concerns with compassion and understanding. Consequently, I am revising my rating to reflect their responsive and empathetic approach. My sincere appreciation goes to them.

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