Fern House Surgery

Currently enjoying positive interactions with my general practitioner. The follow-up care has been excellent, and I've been able to secure appointments as required. While there are indeed waiting..

The surgical experience was abysmal, and they continue to avoid in-person consultations. Scheduling an appointment is an uphill battle, and their phone screening process is incredibly inconsistent...

wish i could give zero stars if possible. i've been attempting to reach them by phone all day long, and the calls either endlessly ring without anyone picking up or abruptly disconnect with a quick..

The nurse handling emergency consultations is consistently discourteous. Whenever I bring my children to her, she displays a dismissive attitude and repeatedly claims she cannot diagnose their..

The personnel at this facility are delightful and the medical practice operates smoothly. Nevertheless, it's advisable to visit in person to schedule an appointment, as they genuinely struggle to..

Underwent a blood test, but I'm unable to secure a phone consultation until June, despite being extremely sick and in urgent need of medical attention.

I endured an abysmal experience with their customer service, wasting nearly an hour on hold only to discover zero available appointments for the next month and a half. What's the purpose of..

Disastrous medical service - my aging father urgently required an immediate consultation, and despite calling precisely when advised, I was left waiting on hold for nearly 60 minutes. Upon finally..

Leena the nurse carrying out my smear today was professional and friendly. She kept my dignity and made the whole process really easy. Its something some women dread attending but my experience was..

Getting through on the phone can be challenging, as seems to be the case everywhere these days, but the medical staff here are truly exceptional. If you call early, you can secure appointments..

My previous assessment has seen notable enhancements. Now, instead of enduring lengthy wait times, they'll contact you when it's your turn. During my most recent visit, the level of service was..

My physician was exceptionally compassionate during my previous consultation. When I reached out today, I secured a telephone appointment for later in the day and received a prescription within the..

The medical practice has excellent physicians and supportive personnel, but they're critically undermanned considering the patient volume. This seems to stem from continuous housing development..

Completely useless information that provides zero assistance or value.

The employees here are incredibly rude and make you feel unwelcome.

Fern house surgery stands out as arguably the top medical practice in Essex. The entire team - from front desk staff to nurses, pharmacists, and physicians - have provided me with exceptional care...

This medical practice is unquestionably the absolute worst I've ever encountered. Nearly all of the staff are completely incompetent in every conceivable way. One would expect doctors to offer..

Terrible support. Completely overwhelmed. Provided zero assistance for mental health needs. Truly disgraceful.

Staff are incredibly welcoming, consistently ready to assist, and demonstrate exceptional dedication to customer service.

Scheduling an appointment is impossible here. When you have abnormal blood test results, you'd expect the doctor or pharmacist to help adjust your medication. I attempted to book a consultation..