JM

Jennifer M. 9 months ago • From Google

Rating

Poor

Caring staff navigate challenging new medical appointment system

I've consistently experienced compassionate and courteous treatment from the healthcare professionals here. The practice has now implemented a Total Triage approach, which requires all appointment scheduling to be done exclusively through online channels -- with absolutely no option to book by phone. Additionally, appointments must be booked early, or you risk being redirected to another facility. It feels like we've gone from one challenging system (lengthy phone wait times) to another. Despite the current inconvenience, I'm confident they'll eventually refine the process.

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