TP

Tracy P. one year ago • From Google

Rating

Average

Caring staff struggle with overwhelming nhs demands

It deeply saddens me to submit such a low-rated review, as the medical professionals and support staff are genuinely compassionate. However, it's clear they are overwhelmed and critically under-resourced. My partner and I ultimately chose to switch practices because securing an appointment is consistently challenging and time-consuming. Even when the reception contacts you about a recommended follow-up with a doctor, waiting times can stretch up to a month. The entire National Health Service is struggling, but this particular practice, Wood Lane, seems especially burdened with an excessive patient load and insufficient staffing to provide timely care. We want to express our sincere gratitude to the entire team for their exceptional care, kindness, and remarkable patience, particularly the receptionists. My partner, who experiences communication difficulties due to autism, was always treated with understanding during his calls. Their considerate approach truly meant a great deal to us.

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