Lynwood Medical Centre
Antony D. one year ago • From Google
Poor
Caught between reception and prescription with no answers
I have experienced ongoing difficulties with my medication management due to long-term pain conditions. When I requested medication, I was informed that a review would be necessary before it could be provided. Following the review appointment, I was advised that I would need to be assessed by a specialist pain team. After making multiple attempts to arrange an appointment with the hospital service, I eventually secured a booking. During this waiting period, my regular pain relief medication has not been issued. When I sought clarification about this, I was told that a clinical review was required, despite having already undergone one previously that had resulted in the specialist referral. I expressed concern about running out of medication, but found myself being directed back and forth between reception and dispensary staff without reaching a resolution. While the staff were courteous, they were unable to help as the matter required clinical authorisation. This is not an isolated incident, and I am aware that other long-term patients have experienced similar issues. The process feels repetitive and frustrating, with the same obstacles arising repeatedly. I recognise that the NHS is under considerable pressure, though this does not resolve the situation I am facing. I am experiencing significant distress as a result of the medication gap, which has prompted me to share this detailed account of my experience.
Had a wonderful experience at this GP practice. The reception team were welcoming, supportive, and ensured the appointment process went without any issues. The clinician was compassionate, gave me..
Lynwood Medical Centre
Sainadh S.
The healthcare provider was extremely helpful in addressing our concern at a particularly opportune moment. We are very grateful for the support provided by the team.
Lynwood Medical Centre
Taniya B.
I was a student here during my first year GP placement. I thoroughly enjoyed my experience at this practice. The staff were very friendly and welcoming and went out of their way to make our..
Lynwood Medical Centre
S Y.
Was removed from the patient list due to relocating a short distance within the local area. Very disappointed with this decision.
Lynwood Medical Centre
B B.
It has been disappointing to be a patient at this practice. On several occasions, concerns were raised regarding my health and that of my family members, yet there appeared to be limited engagement..
Lynwood Medical Centre
Ritesh K.
I'm registered with my local medical centre and I can confidently say the service has always been excellent. The clinical staff, nursing team, and reception staff are all professional, kind, and..
Lynwood Medical Centre
Nafisah N.
The team here was wonderfully welcoming and approachable!
Lynwood Medical Centre
Leigh T.
The medical team and front desk personnel were genuinely supportive and beneficial.
Lynwood Medical Centre
Jason V.
I would not recommend attending this practice. I felt that a clinician at this surgery dismissed my concerns and did not take my account seriously. When I raised a complaint with reception staff,..
Lynwood Medical Centre
Giovanni C.
I attended an appointment at this practice recently to discuss mental health support. Having previously accessed mental health services on an intermittent basis, I was uncertain about what this..
Lynwood Medical Centre
Andrew V.
I have completed multiple medical placements at this practice and found the team to be both helpful and motivating throughout my time there.
Lynwood Medical Centre
Ria K.
Excellent care provided by a very compassionate and friendly team!
Lynwood Medical Centre
Kaye M.
It was disappointing to arrive at the surgery feeling unwell and then observe a member of the reception staff smoking outside the building, which seemed inconsistent with the values expected of NHS..
Lynwood Medical Centre
timothy s.
The staff were not particularly welcoming, and the overall service experience fell short of expectations.
Lynwood Medical Centre
Ipdes y.
The receptionist's manner felt unprofessional during my interaction. When I attempted to speak with them, I was interrupted mid-conversation. Their demeanor seemed inconsistent, which I felt may..
Lynwood Medical Centre
Sukhan V.
I found this practice to be extremely disappointing. Over a two-year period, I was only able to secure one appointment, which was with a staff member who I felt was discourteous. On multiple..
Lynwood Medical Centre
frank h.
Excellent improvement! Both the facilities and the care provided have transformed significantly. The front desk team are exceptionally supportive and accommodating. I was able to secure an..
Lynwood Medical Centre
lyndsey H.
The clinician I saw was amazing, very patient and extremely professional and understanding! What an asset to the medical centre team.
Lynwood Medical Centre
Cherise H.
Online appointment booking would make the process much more convenient. My previous practice offered this service and it was considerably easier to use. I could submit details about my health..
Lynwood Medical Centre
Leslie W.
It's not always enjoyable to visit the surgery, but the team there has provided me with care over quite some time and I've consistently been treated with courtesy and friendliness.
Lynwood Medical Centre
Harpreet S.