Lynwood Medical Centre
Antony D. one year ago • From Google
Poor
Caught between reception and prescription with no answers
I have experienced ongoing difficulties with my medication management due to long-term pain conditions. When I requested medication, I was informed that a review would be necessary before it could be provided. Following the review appointment, I was advised that I would need to be assessed by a specialist pain team. After making multiple attempts to arrange an appointment with the hospital service, I eventually secured a booking. During this waiting period, my regular pain relief medication has not been issued. When I sought clarification about this, I was told that a clinical review was required, despite having already undergone one previously that had resulted in the specialist referral. I expressed concern about running out of medication, but found myself being directed back and forth between reception and dispensary staff without reaching a resolution. While the staff were courteous, they were unable to help as the matter required clinical authorisation. This is not an isolated incident, and I am aware that other long-term patients have experienced similar issues. The process feels repetitive and frustrating, with the same obstacles arising repeatedly. I recognise that the NHS is under considerable pressure, though this does not resolve the situation I am facing. I am experiencing significant distress as a result of the medication gap, which has prompted me to share this detailed account of my experience.
The practice consistently appears to have limited appointment availability, including for urgent matters. The reception staff interactions were not pleasant.
Lynwood Medical Centre
Amarjit R.
Excellent care and service provided by the entire team at this medical centre. The reception staff consistently offer a warm welcome and helpful assistance, whether visiting in person or calling..
Lynwood Medical Centre
Jacky P.
I have been informed that I need to attend an external clinic on a daily basis for wound care management, despite being told that the surgery receives funding to provide this service. It seems..
Lynwood Medical Centre
B B.
It has been disappointing to be a patient at this practice. On several occasions, concerns were raised regarding my health and that of my family members, yet there appeared to be limited engagement..
Lynwood Medical Centre
Olive W.
I recently had an urgent telephone consultation followed by an in-person visit at the surgery. The appointment was arranged promptly, and I received a thorough examination. The entire process, from..
Lynwood Medical Centre
Ruben f.
The reception staff were unhelpful and their manner was disappointing.
Lynwood Medical Centre
Sukh S.
The reception staff provided excellent service and the clinical team demonstrated genuine care and attentiveness. The practice leadership showed considerable kindness and compassion, managing both..
Lynwood Medical Centre
Wania A.
I called the reception team today and found their manner to be quite rude and unprofessional. Their behaviour felt dismissive, and I was left with the impression that I was being treated unfairly...
Lynwood Medical Centre
sandra o.
I would like to express my gratitude to the clinician who saw me after their scheduled appointments had concluded. They promptly referred me to the emergency department, where I was subsequently..
Lynwood Medical Centre
Noura K.
The reception staff and clinical team created a warm and welcoming atmosphere. They demonstrated genuine care and patience throughout my visit.
Lynwood Medical Centre
Arman T.
I would be very reluctant to entrust my care to anyone else. The clinician explains things in a clear and patient manner. I have complete confidence in the medical professionals at this practice and..
Lynwood Medical Centre
Harpreet S.
Had a wonderful experience at this GP practice. The reception team were welcoming, supportive, and ensured the appointment process went without any issues. The clinician was compassionate, gave me..
Lynwood Medical Centre
Natalia R.
The reception team at the front desk were absolutely delightful. The staff members demonstrated genuine kindness and were very helpful throughout their interactions.
Lynwood Medical Centre
abefe o.
The service fell short of expectations, with reception staff appearing unprofessional and lacking in compassion. Appointment availability at this practice seems extremely limited, raising questions..
Lynwood Medical Centre
Nafisah N.
The team here was wonderfully welcoming and approachable!
Lynwood Medical Centre
Pasqualina S.
Poor experience for patients without significant ongoing health conditions. Appointment availability is very limited, with waits exceeding a week and often not with a preferred clinician. Reception..
Lynwood Medical Centre
Giggy W.
The quality of any service ultimately depends on the people delivering it, whether that's positive or negative. In my experience, many of the staff members I've encountered, particularly those in..
Lynwood Medical Centre
Sainadh S.
The healthcare provider was extremely helpful in addressing our concern at a particularly opportune moment. We are very grateful for the support provided by the team.
Lynwood Medical Centre
Queen H.
Satisfied with the care received. Much appreciated.
Lynwood Medical Centre
Leigh T.
The medical team and front desk personnel were genuinely supportive and beneficial.
Lynwood Medical Centre
Iuliana M.