Riverside Medical Centre

Complete embarrassment, if I performed at work this poorly, I'd be fired on the spot. Staff members consumed by their own ego, lacking any medical expertise, arbitrarily determining patient care and..

Stuck waiting endlessly... Been on hold for more than an hour and a half, and still no customer representative has picked up. Absolutely unacceptable customer support!

Getting an appointment can certainly test your patience, and being 45th in line was undoubtedly my most challenging wait ever. However, despite the initial frustration, I must commend the medical..

Utterly disgraceful! My medical appointment was abruptly cancelled due to staff absence, accompanied by a dismissive message stating they would contact me to reschedule (after enduring weeks of..

This medical practice was exceptional until recent staff changes in the front desk team. Unprofessional and completely indifferent to patient needs. I desperately needed an urgent consultation but..

I phoned early today and was left hanging for half an hour, even though I was first in line. When the receptionist finally answered, she greeted me with an audible sigh and proceeded to display the..

impossible to make progress or complete...

Since transferring to this medical practice, I've been thoroughly impressed by the staff's professionalism, kindness, and attentiveness throughout my interactions with them.

I consistently experience top-notch service and attention. Scheduling appointments is never a problem when necessary. The team demonstrates genuine compassion and delivers professional care without..

My elderly father, aged 86, was scheduled for essential blood tests, but upon arrival, the staff claimed ignorance about his appointment. He was abruptly dismissed without any alternative date being..

Riverside Medical Centre has been our trusted healthcare provider for an extended period. The medical professionals, including doctors and nurse practitioners, demonstrate extensive expertise, offer..

Terrible medical practice with numerous issues. The receptionists are incredibly slow to respond and seem more interested in chatting among themselves than assisting patients. Booking an appointment..

You shut down at 6 PM, not 17:30, causing customers to wait in line only to discover that when their turn arrives, they're left hanging. It appears the receptionist acts as if they're self-employed..

I was ushered into Dr. Khattab's examination room almost immediately after arriving; he was incredibly swift and quickly resolved my medical concern. I departed the clinic feeling thoroughly..

Highly effective training session. Well-structured and smoothly conducted. Dr Nair outstanding

A complete letdown. Sent a formal complaint, but they couldn't even bother to respond. Likely the complaint was never even acknowledged. The front desk staff are remarkably unhelpful. The medical..

I genuinely have no complaints about any of the staff members I've interacted with - just two receptionists, a nurse, and a pharmacy representative. Each of them has been incredibly supportive and..

Attempting to schedule a same-day appointment by phone was a nightmare. I was instructed to call at 9am, but after two hours of waiting in the queue, I was disconnected just as the line started to..

Sunday 27th September 2020. Impressive coordination and efficiency during our flu vaccination appointment today. Great job by the entire team. Stay safe.

I consistently experience exceptional service from the front desk staff, with Caitlin being particularly outstanding recently. Instead of waiting in line during a crowded period, I chose the..