MP

Michael P. 2 years ago • From Google

Rating

Bad

Chaos and delays at overcrowded clinic

I phoned the medical practice at 9 am requesting a doctor's appointment and was scheduled for 10:40. I waited in the reception area for an hour, watching other patients being called before me, while a mother allowed her small child to treat the waiting room like a personal playground. The child was running wildly, screaming and shouting, darting underneath elderly patients' feet and repeatedly dropping the mother's keys on the floor. Despite the disruptive behavior, no staff member intervened or asked the mother to control her child or take the play outside. I had specifically explained to the receptionist upon arrival that I had an urgent medical need. After sitting for an hour and feeling increasingly frustrated that I would not be seen, I ultimately decided to leave. This is unquestionably the most unprofessional and poorly managed GP surgery I have ever encountered. The overwhelming impression was that the reception staff were completely indifferent to patients' needs and comfort.

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