St Albans Surgery

Excellent experience with the laboratory testing service

Attempting to secure an appointment feels nearly impossible, and the reception service appears to move at a slow pace. It is unclear how this practice continues to function without facing scrutiny...

I would not recommend this practice. I have attempted to contact them on multiple occasions by phone. Each time, the calls have been terminated after only a brief exchange. I have been unable to..

The receptionist's manner was quite abrupt and there were communication issues. The wait time for the appointment extended well beyond what was expected.

What a dreadful experience. The practice consistently struggles with appointment availability, and I have encountered ongoing difficulties with managing my repeat medications. When I eventually..

I would not recommend this practice due to policies that appear to be unpopular among patients. Positive aspects include courteous reception staff and clinical professionals, though obtaining an..

The surgery is really good, and I've found the clinical staff to be amazing and kind compared to other healthcare professionals I've seen.

This has been the most disappointing general practice experience I have encountered. The reception staff displayed unhelpful and unwelcoming behaviour during my visits.

I would give a lower rating if possible. I found the service unhelpful and felt the attitude was poor. I was directed to call a number that had eligibility restrictions, and subsequently had to..

This practice has been difficult to access for appointments, even for routine visits. When calling ahead to schedule, I was told they don't book far in advance, yet when calling closer to the date,..

My appointment today was for a blood test. I received attentive care and felt reassured throughout, which was particularly helpful given my concerns about the procedure. The healthcare professional..

I'm uncertain about how much longer this practice will remain operational, though I hope changes occur soon. Attempting to secure appointments proves challenging. Either no slots are available..

Excellent service. All the brilliant clinicians are here, and they are all wonderful. All the staff members are so caring and helpful. I'm very happy with the surgery.

I attended an appointment today and was extremely pleased with the care I received. The clinician was very kind and patient in listening to my concerns and addressing them promptly. I would highly..

The reception staff experience was disappointing, and obtaining routine appointments has proven difficult with lengthy waiting times. My family members have encountered the same issue. Despite being..

Steer clear of this practice! Since registering with this surgery, my experiences have consistently been disappointing. Obtaining an appointment requires an extensive wait, and even once secured,..

The reception staff have not been helpful in my attempts to access care. I have been waiting for an extended period to see a clinician without success. I was advised to call at a specific time for..

Absolutely disappointing. I've called at opening time on multiple occasions, only to be told that all available slots are fully booked. I'm uncertain about the accuracy of this information. There..

The reception staff were unhelpful and disappointing. The clinical team were excellent, however obtaining an appointment proved very difficult. There appeared to be inconsistency in how different..

I am very satisfied with the care and service provided by this practice.