Rooley Lane Medical Centre

This has been the finest GP practice that my family and I have experienced. The front desk team are welcoming and supportive, which I find to be particularly important. The clinical staff members..

The service provided was unhelpful and discourteous.

The reception team appeared dismissive and inattentive during my visit, seeming more focused on conversation amongst themselves rather than assisting patients. I found it difficult to reach the..

The service provided was not satisfactory, with staff appearing unhelpful and frequent changes in practitioners. The practice appears to make numerous errors in their operations.

I have been a patient at this surgery for approximately three years and it has proven to be an excellent choice for my family and me. The reception team and wider staff are outstanding. I..

I have concerns about the reception experience I received. The receptionist's manner was quite unpleasant, and I felt frustrated by what appeared to be gatekeeping of access to medical services. I..

Excellent practice with a dedicated team that offers both in-person and remote appointment options. If you anticipate immediate responses from such a busy facility, you may want to adjust your..

I am relatively new to this practice and have found the experience to be positive. Throughout my visits, I have encountered staff members who have been welcoming, courteous and supportive across all..

The staff members displayed a dismissive and discourteous manner throughout my visit. When I requested clarification regarding a health precaution measure they had instructed me to use, and when I..

The receptionist appeared inattentive to detail. I arrived and waited for half an hour, only to discover upon returning to the desk that my arrival had not been properly recorded by the earlier..

The team members are excellent, compassionate and courteous. I am very grateful for the support and care they provide. Highly recommended and deserving of top marks.

Consistently excellent service with courteous and attentive staff who go the extra mile to assist. The clinical team are equally professional and supportive, with no issues to report. Keep up the..

My time at this medical centre has been deeply disappointing and demoralizing. It has become extremely challenging to obtain an appointment, and the standard of care provided falls considerably..

It's frustrating when there appears to be a disconnect between how patients are expected to behave and the conduct of staff members. When my daughter called the surgery this morning, she was..

The quality of care from the medical team has been inconsistent. During a recent visit, my concerns about my child were not fully addressed and I was reassured that everything was satisfactory...

It took approximately half an hour to get through when there appeared to be minimal wait. I received medication that did not suit me and subsequently experienced an allergic reaction. It seems..

The reception team appeared dismissive regarding telephone appointment procedures. Calls were disconnected after minimal rings, and when attempting to reconnect, staff indicated the appointment slot..

I recently switched to a new practice and found it to be a worthwhile change. The staff were welcoming and courteous, and I have experienced more progress with my healthcare compared to my previous..

We attended the surgery seeking a signature and stamp on a travel documentation form as verification of a medical situation requiring ongoing physiotherapy support. We were informed there would be a..

The reception staff were courteous and welcoming, and the clinical team demonstrated a friendly demeanor. Appointment times were managed efficiently without extended delays.