The Beacon Health Group (Moulsham Lodge)
RC
Ruth C. 7 years ago • From Google
Poor
After relocating to Chelmsford, I found myself stuck with this sole medical practice in my area, and the experience has been deeply frustrating. Securing a doctor's appointment is an arduous task. The system requires you to call either at 8am for same-day slots or on Mondays for future bookings, which is incredibly inconvenient. My attempts to schedule an appointment were repeatedly unsuccessful. Each morning call involved a 30-minute wait to connect, followed by another 10-minute hold, only to be told all slots were gone. The receptionist was dismissive when I explained I'd already tried calling at 8am. After three days of futile attempts, a receptionist suggested calling on a Monday for future appointments. When I did, no appointments were available. The following Monday, I managed to secure a slot - three weeks in the future. On the day of my appointment, I waited 50 minutes past my scheduled time, which seems to be standard practice. The sole redeeming factors are the healthcare professionals themselves. Dr. Alexander Bradford was exceptionally attentive and professional, and the nurse who administered my daughter's pre-school injections was equally competent. These factors prevent me from rating the practice even lower. Ultimately, the practice appears overwhelmed by patient numbers. Their administrative management is abysmal, and several receptionists display a shocking lack of customer service.
Rod H.