Crawcrook Medical Centre

The team members are competent and fulfil their responsibilities well, however, the process for securing an appointment of any description is problematic. Update to review 15/09/25 To illustrate..

The service feels quite slow. When you explain what you need, it doesn't seem to get addressed. The information provided often appears to be incorrect. After submitting a formal complaint, there was..

The initial healthcare professional provided excellent care, however the subsequent appointment resulted in a significant bruise.

The reception area was quite crowded.

I was very disappointed with the level of care and attention provided. When I contacted the practice this morning to request an appointment with the nursing team, I was unable to secure one for..

I had a very negative experience at this practice. I have concerns about the standard of care provided during a visit involving a young child. I would advise being cautious when interacting with..

Not a useful service. Appointments are consistently difficult to obtain regardless of when you attempt to book or how urgent the need is. This leaves patients with no choice but to seek care..

We have been attending this practice for a year and have found the experience deeply disappointing. I have repeatedly called to request appointments for my young child, and on numerous occasions the..

I would give this practice the lowest possible rating based on my recent experience. I submitted a repeat prescription request through the designated box approximately a week ago, but it was not..

This practice has been deeply disappointing based on my experience. There appear to be significant issues with the appointment system, as pre-appointment arrangements and follow-up care are lacking...

After spending a considerable amount of time on the phone to arrange a repeat prescription, I subsequently visited the pharmacy to collect it only to find that the surgery had not processed the..

This is a well-organised practice. The team is consistently helpful and comprehensive in their approach.

The appointment waiting times were longer than desired, and I was subsequently referred to alternative practices. There was a lack of personal connection established with the healthcare provider.

Cannot fault the clinical staff however reception staff need to learn that saying please is part of their remit. The receptionist today was brusque to the point of rudeness, perhaps they would be..

I sustained a lower back injury and was prescribed physiotherapy. The healthcare team were unable to identify the underlying cause of my back pain as they declined to arrange imaging. Within a few..

I have noticed a significant deterioration in the standard of care at this practice. When I contacted them during a period of severe discomfort requiring urgent medication, I was informed that no..

The reception team would benefit from enhanced customer service training. The interaction was unpleasant and left me feeling very dissatisfied with the overall service experience.

I had a deeply frustrating experience with the care provided for my young child over several months. My child experienced a persistent cough lasting around five months, and despite making multiple..

It is extremely difficult to obtain an appointment with a healthcare provider at this practice.

I'm astonished that this practice continues to operate.