CC

Carol C. one year ago • From Google

Rating

Bad

Chest pain ignored at local surgery

Appalling service. I sought medical attention due to severe chest pain, palpitations, and feeling extremely unwell, only to be coldly told by the receptionist to go to Widnes or Runcorn. When I requested to speak with a manager, she claimed to be in a meeting and dismissively suggested I go elsewhere, despite my heart concerns. Fortunately, A & E was exceptional. They immediately recognized the seriousness of my condition, stating the surgery should have dispatched an ambulance. I received prompt care, including an ECG, blood tests, and was put on a drip, followed by a consultation with a cardiologist. I'm grateful to be home today, but I'm definitely searching for a new medical practice.

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