Larwood Surgery
IL
Ingrid L. one year ago • From Google
Bad
I was trying to schedule an appointment for my daughter, who is battling a serious recurrence of chickenpox. I desperately needed confirmation for our upcoming flight to process an insurance claim. Unfortunately, the "Smart Triage" system proved to be incredibly aggravating. After meticulously entering all required information, I was halted from moving forward due to an alleged email address problem, even though I used the same email connected to my NHS app. The system demanded that I update my details and contact reception, which became yet another hurdle. When I attempted to phone in, I was forced to input my date of birth and phone number through the keypad. Despite providing accurate information, I was once again blocked because my details supposedly could not be verified—a truly maddening experience. This entire process is inefficient, exasperating, and completely unacceptable, particularly for urgent medical needs. The system desperately requires significant overhaul to ensure patients can access necessary care without unnecessary complications. At present, it seems virtually impossible to obtain assistance unless one is facing a life-threatening emergency, which is simply intolerable.
Kelsey O.