Wordsley Green Health Centre
Dean C. one year ago • From Google
Poor
Chronic appointment delays with no updates from reception
I have consistently spoken positively about this surgery in the past, however the appointment waiting times have recently become deeply concerning. Appointments consistently run significantly behind schedule, and my last three visits experienced delays of approximately one hour, thirty-five minutes, and over an hour respectively. While I recognise that unforeseen medical situations can occur, this appears to be a regular pattern rather than an isolated occurrence. Despite offering feedback whenever the opportunity arises, there seems to be no improvement. Additionally, reception staff provide no updates to patients during extended waits. If I were to arrive this late for my own appointment, I would likely not be seen—therefore it seems inconsistent that patients are expected to wait without any communication or explanation. This standard of service is disappointing and warrants urgent review. Patients should receive better information and more reasonable waiting times. Furthermore, I attempted to use the feedback and complaints process via the website and discovered it is only accessible during a narrow time window in the morning. After waiting until the specified time to access it, I found the form was not functioning. This was extremely frustrating.
Received a call from the clinic this morning and was prescribed three additional medications. I'm feeling more optimistic that these might finally provide some relief for my ongoing back issues. The..
Wordsley Green Health Centre
Malik H.
One of the best healthcare professionals at this practice. I would give them 5 stars.
Wordsley Green Health Centre
Gilly H.
Consistently excellent service - there was a brief wait with a few other patients ahead, which is fairly typical. The reception staff member was particularly friendly and welcoming.
Wordsley Green Health Centre
irene t.
It's always a pleasure to speak with the clinical staff at this practice.
Wordsley Green Health Centre
Jeannie M.
I have been meaning to leave this feedback for some time now. I have had a couple of telephone consultations with a member of the medical team who was lovely, very polite and knowledgeable. I did..
Wordsley Green Health Centre
Jackie G.
Had to have a disagreement with reception staff before being able to arrange a telephone consultation with a clinician to discuss a family member's recent medical situation.
Wordsley Green Health Centre
Gary B.
The service has declined significantly this year and feels uncaring. It took nearly a month to obtain important medication, despite calling twice daily and being assured of a callback that never..
Wordsley Green Health Centre
Gmail 2.
No issues experienced at this practice, with plenty of parking available at the rear of the building, and the team demonstrated promptness and professionalism throughout. Much appreciated.
Wordsley Green Health Centre
Heidi E.
The healthcare professional I saw today demonstrated exceptional thoroughness and possessed outstanding knowledge.
Wordsley Green Health Centre
Sue H.
I attended an appointment after being diagnosed with a condition that was significantly affecting my quality of life. The clinician took sufficient time to discuss my symptoms in detail and was..
Wordsley Green Health Centre
James J.
I would rate this experience much lower if possible. I found this practice to be extremely disappointing. The care I received lacked compassion and understanding. I felt let down by the overall..
Wordsley Green Health Centre
Mrs M.
Managed to secure an appointment promptly after making contact. Was seen within an hour of calling. The clinician was approachable and provided helpful assistance.
Wordsley Green Health Centre
Amy E.
The staff members were amazing. I had a minor procedure carried out at the surgery. Everything was explained thoroughly to me. They demonstrated professionalism and compassion throughout the..
Wordsley Green Health Centre
Lenna t.
I had my contraceptive implant fitted today and the healthcare professional was wonderful, very kind and reassuring, answering all my questions throughout the procedure. I experienced no discomfort..
Wordsley Green Health Centre
H D.
The contact section indicates that communication is possible through email. However, the email address is not displayed anywhere, which is unhelpful for those attempting to submit requests on behalf..
Wordsley Green Health Centre
Juliana E.
My spouse was satisfied that the appointment went well and he has been added to the waiting list for surgical intervention.
Wordsley Green Health Centre
Ashley M.
It is extremely difficult to obtain an appointment at this practice. I would advise against registering here.
Wordsley Green Health Centre
joanne b.
Visited the practice and received fantastic care, thank you very much.
Wordsley Green Health Centre
Stuart T.
Having previously attended a practice that exclusively offered telephone consultations and required lengthy waiting periods to reach reception staff, I find myself very appreciative of Wordsley..
Wordsley Green Health Centre
Sarah H.
The clinical staff consistently demonstrate attentiveness and friendliness, with excellent communication throughout and following appointments. Unfortunately, the front desk team can sometimes..
Wordsley Green Health Centre
martin b.