Wordsley Green Health Centre
DC
Dean C. one year ago • From Google
Poor
I have consistently spoken positively about this surgery in the past, however the appointment waiting times have recently become deeply concerning. Appointments consistently run significantly behind schedule, and my last three visits experienced delays of approximately one hour, thirty-five minutes, and over an hour respectively. While I recognise that unforeseen medical situations can occur, this appears to be a regular pattern rather than an isolated occurrence. Despite offering feedback whenever the opportunity arises, there seems to be no improvement. Additionally, reception staff provide no updates to patients during extended waits. If I were to arrive this late for my own appointment, I would likely not be seen—therefore it seems inconsistent that patients are expected to wait without any communication or explanation. This standard of service is disappointing and warrants urgent review. Patients should receive better information and more reasonable waiting times. Furthermore, I attempted to use the feedback and complaints process via the website and discovered it is only accessible during a narrow time window in the morning. After waiting until the specified time to access it, I found the form was not functioning. This was extremely frustrating.
Jean J.