Central Surgery
Sandra R. one year ago • From Google
Bad
Chronic delays make central surgery a frustrating experience
I've been a patient at Central Surgery for over a decade, and frankly, I'm fed up with their chronic tardiness. Without fail, every single appointment runs 15 to 20 minutes behind schedule, which has become incredibly exasperating. As a parent who must coordinate complex childcare and work shift arrangements with my partner, these delays are more than just an inconvenience. What's particularly maddening is that the waiting room is frequently near-empty, so there's no apparent justification for these consistent delays. It seems they have zero regard for patients' time and commitments. Despite my long-standing relationship with this practice, absolutely nothing has improved over the years. Their lack of punctuality and apparent disrespect for patients' schedules is deeply disheartening. I'm truly disappointed by their ongoing lack of consideration.
I scheduled a phone consultation, and the physician unexpectedly rang me an hour ahead of the agreed time while I was still working. When I called back before the original appointment slot, they..
Central Surgery
Angela P.
Incredibly prompt reply to my initial query. Secured a consultation in just 4 hours. Impressive new check-in procedure at the medical office. The physician was wonderfully comforting and helped me..
Central Surgery
Robin L.
The past couple of times I sought medical assistance, I booked an appointment through the NHS app. Each instance resulted in a prompt phone consultation within half an hour, followed by an in-person..
Central Surgery
antony c.
This establishment merits absolute rock-bottom rating. The front desk staff should be immediately terminated, displaying zero empathy whatsoever. Our tax dollars are scandalously supporting this..
Central Surgery
Constantina K.
It seems they've made significant progress. The staff at the reception, whether in person or on the phone, are absolutely delightful. Given the large number of patients they handle, I consistently..
Central Surgery
Neil 1.
Hectic medical center situated in a prime spot, conveniently adjacent to Asda's parking lot (complimentary 2-hour parking). Several doctors available with diverse medical expertise. Unfortunately,..
Central Surgery
jamie w.
When we initially relocated to Rugby decades ago, wall-mounted plaques celebrated the practice's past achievements. What a stark contrast to today. The quality of service, medical tools, staff..
Central Surgery
Skye a.
Complete farce. Endured 4 weeks of futile attempts to secure an appointment, persistently calling daily right when they open, only to be repeatedly informed no slots were available. Upon finally..
Central Surgery
Marzena G.
Competent employees and an excellent recently implemented digital reservation platform.
Central Surgery
Richard E.
After relocating to Rugby around 16 years back, I enrolled with Central surgery and have consistently remained with the same physician. She is incredibly supportive, always taking time to thoroughly..
Central Surgery
Caroline W.
Despite an initial scheduling hiccup caused by staff illness, the clinic promptly rescheduled my appointment for the following business day at a time that worked well for me. The check-in process..
Central Surgery
Gillian P.
I find scheduling with this medical office incredibly convenient They consistently seize moments to provide wellness advice and confirm my immunization status is current. The text messaging system..
Central Surgery
Anthony E.
Always supportive and friendly. Excellent at customer service. Consistently available whenever I've required assistance. They're implementing a new booking method shortly. I'm optimistic this will..
Central Surgery
Nicola B.
I've been desperately attempting to schedule a medical consultation for three consecutive days without success! Every time I call during their peak hours at 8:30 AM and 1 PM, all available slots..
Central Surgery
yvonne h.
I am once more compelled to submit a NEGATIVE review about this medical practice. The COMPLETE ABSENCE OF COMPASSION is appalling. My husband suffered a fall and sustained an arm injury, with the..
Central Surgery
Lisa B.
The general practitioner's quality has seriously deteriorated
Central Surgery
Hallows 1.
Their service is absolutely appalling. I was instructed to either arrive at 8am for an appointment or call at 8:30, so I phoned this morning at the designated time and found myself in a queue of..
Central Surgery
Michael K.
A fantastic medical practice boasting some truly remarkable physicians. No request is ever too demanding. Doctors Armstrong, Black, Kotnani, and Rayment are particularly noteworthy, providing..
Central Surgery
AMANDA H.
I'm not a frequent medical clinic visitor, but this practice has significantly improved with their recent system upgrade. The ability to secure same-day appointments and the warm, welcoming staff..
Central Surgery
Jay J.
Noticeable advancements have been made by this surgical practice in recent months. The personnel are supportive, and my physician appears genuinely concerned - which is excellent. Initially,..
Central Surgery
Matthew H.