RD

Russell D. 2 years ago • From Google

Rating

Poor

Chronic waiting times and dismissive responses

Each visit has been a slow and frustrating experience. Appointments typically run 10-15 minutes behind schedule early in the day, with delays increasing as the day progresses. On this occasion, I waited forty minutes for a 9am slot. Whether this reflects issues at the practice level or broader systemic challenges within the healthcare system is unclear to me, but I can speak to the significant delays experienced here and how staff characterise these as only 'slightly behind schedule'. Should alternative options be available, I would recommend exploring them. Regarding the practice's response to my feedback: I question what value direct communication would provide for me or other patients. Should I interpret this as evidence that the practice or its staff genuinely recognise the impact of these delays on my commitments or my daughter's schooling? Can I reasonably expect meaningful improvements to materialise? Was the surgery overbooked, or did a clinician experience a delay in arriving? Would the explanation then be that this was an isolated incident, that my concerns are understood and regretted, but that I represent an exceptional case rather than a typical experience? I believe sharing my experience publicly allows others to form their own conclusions based on the facts presented. The service does not meet my expectations. There are alternative healthcare providers worth considering.

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