All Saints Medical Centre
GS
Gette S. 5 years ago • From Google
Average
I have been attending this GP practice for over two decades and have consistently found it satisfactory, particularly regarding the ability to secure appointments within acceptable timeframes (following the pandemic period) and access to urgent slots when needed. The physical premises are maintained to a good standard, appearing clean and well-organised throughout. My primary concern relates to the reception and administrative teams. As reflected in other feedback, some (though not all) of the reception staff can come across as unwelcoming, with a noticeable tone in their interactions. I believe this involves a small number of individuals, and it occurs regularly enough that I have become accustomed to their approach over time. However, the frequency with which this issue appears in multiple reviews is concerning and does not reflect well on the practice. Regarding administration, my frustration centres on the considerable delays in obtaining written documentation and reports. There are typically several weeks before receiving acknowledgement of a request and pricing information, followed by additional weeks before the completed materials are available for collection. For a chargeable service at a premium rate, I do not believe such extended timescales are justified, with some requests taking around two months from start to finish. I must acknowledge that certain clinical staff members demonstrate exceptional professionalism and competence, delivering thorough care with a genuine patient-focused approach that is both considerate and effective.
Steven B.