MD

Mayara D. one year ago • From Google

Rating

Bad

Clinic ghosted me after surgery referral

ABSOLUTELY UNACCEPTABLE SERVICE! I've been desperately attempting to book a medical consultation for days, having obtained a surgical referral through a private physician due to my inability to secure an appointment with my primary care doctor. I've already visited the GP's office in person, where they dismissively told me they couldn't see me that day and instructed me to complete an online form. Upon trying to submit the form online, I was redirected to contact the clinic directly, as my medical situation is apparently complex. When I discussed this with the receptionist, she bizarrely advised me to answer "no" to all symptom-related questions (like fever and swelling) just to progress through the form. Shockingly, she simultaneously suggested that given my symptoms, I should go to the Emergency Room instead of seeing the GP. After completing the form, I was told to await a call on Monday. I patiently complied. Monday arrived with a text message promising a doctor would contact me that day, but no communication ever materialized. I continue to futilely seek medical treatment with zero success. It's a total disregard for patient welfare. The most appalling healthcare experience I've ever encountered.

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