Priory Medical Group - North Shields

The practice requires calling in the morning to book an appointment, however the phone lines are often unavailable. When visiting in person to arrange an appointment, staff indicated that no..

Attempting to book an appointment by telephone at this practice is frustrating and ineffective. Visiting in person appears to be the only viable option for scheduling. I am contemplating seeking..

The level of assistance provided feels inadequate, and the front desk team appears to lack empathy in their interactions. Communication tends to be quite clinical and impersonal. Waiting on the..

Not the first disappointing experience I have encountered at this practice. I called this morning to request an appointment and was able to secure one without difficulty. Upon arrival, I was seen by..

Accessing appointments at this practice presents significant challenges. To secure an earlier appointment within two to three weeks, patients must call at a specific early morning time. However, the..

Excellent healthcare professionals. I have no complaints whatsoever, and I'm always able to secure an appointment whenever I require one.

As someone working in general practice, I understand the daily pressures that surgeries encounter with growing patient needs and demands. I have been very satisfied with the standard of care and..

The telephone system is extremely frustrating. Despite living just a short distance away, I spent a considerable amount of time on hold without managing to reach the branch I needed. After making my..

I've attempted to contact the practice multiple times within a short period and continue to experience an engaged tone on the line.

Unable to reach the practice by telephone. Multiple call attempts throughout a single day went unanswered.

Had an online consultation on a recent Thursday and received an automated message indicating that a clinician would respond the following day. A subsequent message on that day stated that a phone..

I contacted 111 seeking assistance and was informed that I would receive a callback at 10:00 from the out-of-hours service. Unfortunately, this call never came through, and I was forced to make my..

Does anyone have information about how to submit a complaint regarding a healthcare professional at this practice?

Handled over the telephone by a familiar member of staff once more. Consistently excellent interactions and service as always. A real asset to the practice.

The practice always seems to be busy, and I spent a lot of time waiting on hold. When I finally got through, I was given instructions to follow, but after doing exactly what I was told, the..

Unable to secure an appointment through this practice.

I have been registered with this practice for approximately fifteen years and have reached a point of considerable frustration, so I am exploring the possibility of transferring my care to a..

I attend Hadrian Park surgery and have consistently found the reception team to be exceptionally helpful and friendly.

I chose this practice after moving to the area, as the feedback and offerings seemed appealing. The clinic provides specialist services, nursing support, and the reception team are genuinely..

Called repeatedly over the past couple of days only to encounter an engaged tone each time. The practice previously had a functioning call queue system that appears to no longer be in place. I have..