Sorrel Bank Medical Practice
AA
Ada A. one month ago • From Google
Bad
I had an imaging appointment scheduled for a Sunday morning at a consulting facility located behind a medical practice. I adhered to all the preparatory requirements meticulously. I woke early to consume the specified amount of fluid as instructed and arrived ahead of the scheduled time. However, the facility was not open. I remained at the location until mid-morning, experiencing significant physical discomfort due to the necessary preparation requirements, yet no staff member appeared and no information was communicated to me. I attempted to reach the clinic through the available contact methods: • The telephone line indicated the clinic was closed • Calls connected only to an automated response system • There was no assistance or information available at the venue itself This situation was particularly distressing as I had made childcare arrangements to attend the appointment. Additionally, I subsequently received notification suggesting I had failed to attend, which was inaccurate. This represents more than a simple administrative error — it demonstrates a concerning absence of organisational competence and consideration for patient welfare.
alissia t.