ME

Marwa E. 3 years ago • From Google

Rating

Bad

Clinic's appointment chaos: A frustrating ordeal

Six weeks ago, I reached out to schedule an appointment, only to be informed I'd be added to a list. Frustratingly, no follow-up occurred. Upon contacting them again, they offered a slot two weeks hence. However, upon arrival, I was told I had missed my appointment by 20 minutes due to their erroneous time communication over the phone. Consequently, I had to reschedule entirely. This establishment is utterly incompetent. The ordeal doesn't end there. The interminable phone waits for booking are exasperating. My spouse was bizarrely instructed to use their non-functional app rather than book via phone. Even an in-person attempt proved futile, with staff directing him to call at 8 AM the following day. Yet, when he did so, they contradicted themselves, insisting on app usage for bookings. This place is an absolute farce. If possible, I'd award them zero stars; even a single star seems overly generous for such abysmal service. Potential patients, heed this warning: avoid registering here at all costs.

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