NZ

Nic. Z. 3 years ago • From Google

Rating

Bad

Clinic's Broken System Left My Child Waiting

I concur with previous reviewers: this service is completely UNACCEPTABLE! Its quality has drastically declined. As a long-standing patient, I can confidently state that the clinic's administration has become absurdly bureaucratic and dysfunctional. The medical staff might be competent, but it's practically impossible to actually schedule an appointment with them. One of my underage children has been waiting since March to see a healthcare professional - with zero success! Appointments are routinely cancelled, scheduled phone consultations get abruptly terminated, or simply never materialize. When attempting to follow up, patients are met with dismissive and condescending responses. They seem to have forgotten that patients are often vulnerable individuals seeking essential medical assistance. I'm paying taxes for a service that provides absolutely no support to me or my children! Their behavior is utterly disgraceful!

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