Northumberland Park Medical Group
RM
Ray M. 11 years ago • From Google
Poor
I have several ongoing health conditions including a respiratory disease, diabetes, and hypertension. I have been experiencing a chest complaint for approximately a week without being able to secure an appointment. The symptoms have caused me significant sleep disruption, and the persistent coughing has made breathing difficult. I managed to visit the pharmacy located adjacent to my GP practice. The pharmacist suggested I should visit the practice next door to obtain a prescription for antibiotics. I proceeded to the practice and encountered a staff member who was unable to issue the prescription and directed me to another colleague. When I approached the reception desk for assistance, a clinician emerged, acknowledged my presence, but then turned away without engaging with me. The receptionist informed me the practice was closed and offered either a referral to an urgent care centre in another location or an appointment at 7:30am the following morning. I left and purchased an over-the-counter remedy from the pharmacy instead. I faced another night of coughing and breathing difficulties, unable to rest comfortably. This practice was previously well-regarded in my area but appears to have declined significantly. There seems to be a lack of accountability, with staff members appearing to follow rigid protocols without flexibility. I later learned the practice had closed for training purposes. I feel this practice lacks the leadership needed to maintain standards and provide compassionate care. I have had to manage my health concern independently. I am disappointed to have felt compelled to share this experience, though I felt it necessary to do so. I am uncertain whether I will remain registered with this practice.
Gareth B.